Return & Exchange Policy

RETURN

What is your Return Policy?

  • Unfortunately, we do not accept returns.
  • We do accept exchanges within seven (7) days from date of purchase and 14 days of shipment for an exchange or store credit as long as the items are returned in the same condition they were received in and follow applicable conditions listed in our guidelines:
  • If it is past the window of exchange, please contact our customer service team before returning your item to avoid having your returned package returned or rejected.
  • We do our best to accept all exchanges. However, we reserve the right to refuse any exchanges in the unlikely event that the item is in an unsuitable condition for an exchange.
  • Please note that due to final sale clearance and hygiene concerns, selected items are non-exchangeable such as lingeries, swimwears, accessories and sale items.
  • Items purchased during sale period or with promo codes are also not valid for exchanges.

Types Of Returns

  1. Full price items are valid for an exchange (within 7 days from date of purchase) to a different product with same or higher price value.
    Can be exchanged to store credit which can be used on regular price items on your next purchase & only valid for three (3) months.
    **In instances where the exchange is for a higher-value product, you are required to top up the price difference.
  2. Sales items cannot be exchanged or refund. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
  3. Intimate wear, swimwears, accessories, solution and/or beauty products are strictly not exchangeable or refundable due to hygiene purposes.
  4. In case of a change of mind, but please note that we do not accept returns due to a change of mind.


Conditions
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

How do I make a return?

  • We unfortunately do not accept returns. However, in the case of receiving a wrong or defective item, please contact our customer service at hello@auguststoreofficial.com.
  • Please retain a record of your tracking number so that you are able to monitor the progress of the return as it is on route back to us.

How much is the Return Cost?
Kindly be aware that August Store does not cover the return shipping expenses. We suggest choosing the most budget-friendly shipping option available to you, with tracking included, as we cannot take responsibility for any parcels that may go missing on their way back to us. 

Is there a fee to exchange/return the products?

For in-store exchanges, it is free of charge provided that the item(s) are in suitable condition to process for an exchange.

Can I exchange an item I bought online to a physical store?

Yes, you may exchange the item purchased online to our stores within 7 to 14 days within receiving the item. Do let us know via Whatsapp prior so we can inform our team members.

What do I need to bring to the store for the return?

You will need to bring the item purchased, along with the original receipt/ e-receipt (if any) and/or any accessories that came with it. An order confirmation is highly recommended as proof of purchase.



EXCHANGE

POLICY

In the case of receiving a wrong or defective item, please contact our customer service at hello@auguststoreofficial.com.

August Store does not cover the cost of both international and domestic returns. We recommend sending the items back using the most cost effective shipping that is available to you that includes tracking.

Selected number items of heavily discounted items may be marked as FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.


Conditions

  • Items must be returned unworn, unwashed, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on the carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on underwear for sanitary reasons. Do not remove the protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off the garment.

BEAUTY PRODUCTS, JEWELRY & SOLUTION WEAR

These item(s) are non-returnable or exchangeable due to personal and hygiene reasons.

How to send in your Return/Exchange

International

Customers outside of Singapore or Malaysia, are responsible for shipment costs for returns and exchange. To ship an item back to August Store please:

  1. Apply for a Return or Exchange via Email
  2. For exchanges, we recommend you to contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an email at hello@auguststoreofficial with the order number, the item, and size you would like on hold. 
  3. Pack your item(s) into a bag or box.
  4. Post your Return/Exchange Parcel
    Send your order to the return addresses listed below:

For Malaysia

August Store

Lot 3.36, Level 3, Pavilion Damansara Heights,

3 Jalan Damanlela, Pusat Bandar Damansara, 50490, Kuala Lumpur, Malaysia

For Singapore or International Orders

August Store

Unit #02-02/03 Paragon Mall,

290 Orchard Road, 238859 Singapore

 

Please note that you need to return your items to us within 14 days upon receiving your parcel to be guaranteed for a return. The original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. 

We recommend shipping your returned parcel using your trackable postage as we cannot be held liable for any parcels that are lost on their way to us.

If you have any questions about your return, please contact us on hello@auguststoreofficial.com


Exchange in terms of Store Credit

Store Credit and Gift Cards Issued

Store credits issued from an exchange or returns can only be used once. Store credits issued from exchange or return, notably known as "gift cards" must be used within a one (1) year from the date of issuance.

Gift cards and/or store credit that are not purchased within the stipulated time frame will expire, and August Store will not provide extensions.

Store credits issued in terms of Coupon Code and will have a validity period of three (3) months.

Store Credit and/or Gift Cards cannot be exchanged for cash or other products.

Please note, the Coupon Code must be used in full and cannot be split among separate transactions.

Coupon codes cannot be used during promotional periods and cannot be applied to shipping.

Coupon code cannot be used on top of other promotional codes or other coupon codes. One coupon code per transaction.

Sale items, discounted merchandise, or any other promotional offers may not be eligible for purchase using the gift card and/or store credit.  Gift cards/store credit cannot be used on items marked as clearance, final sale, or any other non-eligible merchandise as specified by August Store.



REFUNDS

Unfortunately, we do not provide refunds. We, however, allow exchange of item(s) within 7 days from date of purchase for any product(s) that are of equal or higher price point as long as the product(s) are in perfect condition and have all its labels attached.

Can I get a refund?

  • Unfortunately, refunds are not possible.

What will be the refund method for my return?

  • Most returns will be issued in the form of store credit. Kindly contact customer service for further details.

DAMAGED ITEMS

If you receive an item that is damaged, please contact our customer service immediately. Kindly attach photos of the faulty area together with the Order Number and short description, and email us at hello@auguststoreofficial.com.

Before proceeding with packing your order(s), we will identify any defects before dispatching it, and we will repair them as much as possible before proceeding with the shipment to you.

Please note that product(s) that are severely damaged or produced by defective manufacturing processes will be subject to return for an exchange or store credit. 

 

AUTHENTICITY/WARRANTY

August Store exclusively stock authentic merchandise obtained directly from the designer. It’s important to note that, despite their authenticity, these products may still exhibit minor workmanship imperfections such as occasional missing threads or uneven stitching. Items that undergo intentional distressing as part of styling and/or as a display piece may have an increased likelihood of defects and tend to experience faster wear than standard items.